With Axsos, turn your IT into a source of success with ITSM

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How can ITSM be extended to the entire company, and what is Enterprise Service Management?

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How can ITSM be extended to the entire company, and what is Enterprise Service Management?

Enterprise Service Management (ESM) applies proven ITSM principles to all service-oriented areas of the business: HR, facility management, finance, and other functional departments operate according to the same clearly defined service processes on a unified platform. An IT solution thus evolves into an enterprise-wide service landscape that makes your entire organization faster, more stable, and more scalable. Axsos AG supports you on this journey as a strategic partner that combines technology with responsibility.

What is IT service management, and what strategic value does it offer companies?

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What is IT service management, and what strategic value does it offer companies?

IT Service Management (ITSM) describes the structured approach companies use to organize their IT in a way that optimally supports business objectives. Based on the ITIL standard, ITSM ensures clear service processes, defined quality standards, and measurable results. This not only makes IT more stable but also strategically valuable: as a driver of innovation, new business models, and sustainable competitive advantages. Axsos AG guides you from the initial analysis through to full implementation in just 90 days.

What features does the Xurrent ITSM platform offer, and how does it support IT operations?

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What features does the Xurrent ITSM platform offer, and how does it support IT operations?

Xurrent is Axsos’s central ITSM platform and consolidates all relevant service processes into a single, intuitive environment. It includes a self-service portal featuring the company’s corporate design, a structured service catalog, a knowledge base, and customizable dashboards for real-time KPI and SLA monitoring. The integrated Workflow Designer allows users to visually model processes and set up automations without any programming knowledge. This ensures that approval processes, onboarding workflows, and service requests are designed to be efficient, transparent, and traceable.

How does the ITSM implementation with Axsos AG work, and what results can be expected?

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How does the ITSM implementation with Axsos AG work, and what results can be expected?

Axsos’s implementation process follows a proven five-step model: from analyzing the IT infrastructure to a personalized demo and a customized proposal, all the way to seamless integration in just 90 days. Afterward, continuous SLA and KPI monitoring ensures ongoing efficiency improvements. The case study of Hosokawa Alpine demonstrates what is possible: Following the rollout in three months, inquiries are resolved in under two days, with 303 positive responses in March alone and a significant increase in user satisfaction.

  • How ITSM Transforms Your IT from a Problem Solver to a Source of Success

IT Service Management as a Strategic Business Enabler

IT Service Management (ITSM)describes the structured approach companies use to organize their IT in a way that optimally supports business objectives. The focus is on clear service processes, defined quality standards, and measurable results. Information, processes, and responsibilities are designed to ensure that IT services are delivered reliably, securely, and transparently. WithITSM, your IT becomes not only more stable but also strategically valuable—serving as a driver of innovation, new business models, and sustainable competitive advantages.Axsos AGguides you through this process, from analysis to full implementation in just 90 days.

  • The Four Dimensions of ITSM and Their Impact on Your Business

What ITSM Means and What Benefits It Provides

Based on theITIL standard,ITSMoptimizes your IT service processes and measurably improves quality. It enhances collaboration between IT and all business units and ensures smooth business operations.ITSMencompasses four key dimensions that together form an effective IT service structure.

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Your data and systems are available and protected at all times. Clear data structures ensure transparency and reliability.

Modern technologies are used efficiently and mastered. With Xurrent as the central platform, a scalable foundation is created.

The IT department serves as a reliable service provider for all departments. A structured service catalog clearly and definitively defines the services provided.

Structured processes, measurable quality, and clear responsibilities form the foundation for stable, efficient IT operations.

ITSM significantly reduces process costs and the time required for all stakeholders, freeing them up to focus on strategically important tasks.

The multilingual platform, with AI support in over 70 languages, makes ITSM suitable for international teams and global organizations.

  • APCOA PARKING Deutschland GmbH

Reliable IT Infrastructure for the Opening of BER Airport

For the opening of Berlin Brandenburg Airport, APCOA’s entire parking infrastructure had to be up and running on schedule. Axsos completely modernized the scalable IT infrastructure: outdated servers were replaced, the network design was optimized, and new services such as FlowANPR and digital taxi management were integrated. This gave APCOA the stability and reliability it needed to focus on providing dependable service to millions of travelers.

The Success Story
  • APCOA Deutschland GmbH

Modern Controlling Instead of Manual Spreadsheet Maintenance

APCOA’s controlling team was working with error-prone Excel reports and lacked standardized processes. Axsos implemented a complete Power BI environment and converted existing reports into automated dashboards. Recurring analyses now update automatically. The controlling team now has more time for strategic tasks rather than routine work and makes decisions based on transparent, standardized data processes.

The Success Story
  • Railway and Transportation Union (EVG)

Manage 400 cases securely, transparently, and automatically

EVG used to manage the process for reporting supervisory board appointments for over 400 positions manually using Excel and email. Security risks associated with the exchange of sensitive compensation data and a high administrative burden were weighing on the organization. Axsos developed a secure web application with automated workflows, a protected in-process chat feature, and centralized control. Today , the entire process is audit-ready, transparent, and secure.

The Success Story
  • Railway and Transportation Union (EVG)

Secure data management that reduces the workload for members and staff

For a long time, the EVG managed member data manually via mail and email. This led to errors and delays. Axsos developed a secure digital member portal that allows members to manage their own data directly. Automatic validation reduces sources of error, and a complete change history ensures transparency. This significantly reduces the workload on administrative staff, freeing them up to focus on value-added tasks.

The Success Story
  • Railway and Transportation Union (EVG)

94% automated: Membership verification with measurable results

Rising application volumes and manual verification processes across two systems were placing a significant burden on EVG’s case processing. Axsos implemented a rule-based, automated verification process using encrypted web services and a central process dashboard. Today, 94% of all verifications are handled automatically. The ROI was achieved in just three months. A scalable solution that grows with EVG’s needs.

The Success Story
  • Hosokawa Alpine

98% Customer Satisfaction in Three Months: How Hosokawa Alpine Revamped Its IT Services

Hosokawa Alpine was using siloed systems without a shared database. KPIs were barely visible, and decisions were based on experience rather than data. Axsos implemented Xurrent as a central ITSM platform, featuring a structured service catalog, a self-service portal, and customized KPI dashboards. The result: 98% customer satisfaction and a full rollout in three months.

The Success Story
  • Gustav Magenwirth GmbH (Magura)

IT Security as a Strategic Foundation for Growth and Partnership

As a Bosch partner, Magura faced clearly defined security requirements: a robust information security management system (ISMS) and TISAX certification. Axsos worked with Magura to develop a cloud-based ISMS and establish a security awareness program that embeds IT security throughout the entire company. Within eight to nine months, IT security became an integral part of the company’s culture.

The Success Story
  • Oxfam

Digital educational initiatives that remain effective even under difficult conditions

Oxfam coordinated training programs for 29 partner organizations in Palestine, Gaza, and Jerusalem using manual email and Excel processes. There was no central platform for course management, learning progress tracking, and reporting. Axsos developed a secure digital education portal with automated registration and integrated Power BI reporting. The organization is achieving time savings of 60 to 70% and has gained a scalable foundation for its educational work.

The Success Story
  • What Technologies and Methods Make Axsos' ITSM Offering So Effective

Xurrent: A Detailed Look at the Service Catalog and ITSM Features

Xurrentis the central platform on which Axsos’ITSM offering is built. It consolidates all relevant service processes into an intuitive environment: a self-service portal featuring the corporate design,a structuredservice catalog, a knowledge base, and customdashboardsfor KPIs and workload. Hosokawa Alpine implementedXurrent, thereby replacing a fragmented tool landscape consisting of Topdesk, Excel, Jira, and Confluence.

A structuredservice catalogclearly and definitively defines all IT services for both users and IT teams. TheWorkflow Designerallows you to visually model processes, set up automations, and customize workflows without any programming knowledge. This ensures that approval processes, onboarding workflows, and service requests are designed to be efficient and traceable.

SLA and KPI monitoringis at the heart of transparent IT operations. Axsos implements custom dashboards that display service levels, response times, utilization, and quality metrics in real time. This allows IT teams and executives to maintain a clear overview at all times and respond to deviations early on.

ESM (Enterprise Service Management)applies provenITSM principles across all areas of the enterprise. HR, facility management, finance, and other departments operate according to the same clearly defined service processes. A single IT solution evolves into an enterprise-wide service landscape that makes your organization faster, more stable, and more scalable.

Based on theITIL standard, Axsos’ITSM solution provides automated compliance management. Companies can confidently navigate complex regulatory requirements without additional manual effort. All processes are documented, traceable, and auditable.

  • Five Steps to a Stable ITSM Environment and Measurable Results

Our Implementation Process and Success Stories

AtAxsos, the path to a structuredITSM landscape follows a proven process. From the initial needs analysis to ongoing performance measurement throughSLA and KPI monitoring, we support your company every step of the way—transparently, reliably, and tailored to your specific needs.

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Analysis of your IT structure

We identify your specific needs, processes, and weaknesses to develop a customized plan.

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Individual demo

We'll show you exactly how ITSM with Xurrent can boost your efficiency, based on your specific needs.

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quotation preparation

Customized solutions tailored to your company's size, industry, and goals.

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Seamless Implementation

We integrate ITSM quickly and securely into your existing systems. The rollout takes just 90 days.

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performance measurement

With real-time reports and SLA and KPI monitoring, we continuously improve your efficiency and service quality.

Success story: Hosokawa Alpine

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initial situation

Fragmented Tool Landscape

Topdesk, Excel, Jira, and Confluence operated in isolation from one another. A lack of integration, duplicate data entry, and insufficient KPI transparency placed a strain on IT operations.

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Solution

Xurrent as a central platform

Implementation of Xurrent, including a self-service portal, a structured service catalog, a knowledge base, and custom KPI dashboards. Rollout in just 3 months.

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Result

Efficiency & User Capacity

Inquiries are resolved in less than 2 days. In March alone, there were 303 positive responses. High satisfaction and a significant increase in efficiency across the entire IT operation.

“I was particularly impressed by how quickly we were able to roll out the system. Within three months, we had already successfully integrated several areas and were able to analyze them in real time—something that would have been unthinkable in the past.”

Stefan Majewski, Head of IT Operations, Hosokawa Alpine
  • How Proven ITSM Principles Transform the Entire Company

From ITSM to ESM: Structures for the Entire Organization

IfIT Service Managementbrings structure, transparency, and efficiency to IT, thenEnterprise Service Management (ESM)applies precisely these principles to the entire enterprise. ProvenITSM processes are transformed into enterprise-wide service standards, spanning everything from HR to facility management to finance. This creates a centralized, digital service landscape in which all departments collaborate according to clearly defined processes. Your organization becomes faster, more stable, and more scalable overall.Axsos AGsupports you on this journey as a strategic partner that combines technology with responsibility.

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Jamil Isayyed

Jamil is an experienced digital process professional, has a rich international background in the information technology and services industry spanning Germany, Greece and Palestine. He holds a Bachelor's degree in Computer Science and a Scrum Master certification from the Scrum Alliance with a focus on Computer Software Engineering. Jamil is passionate about leading and building high-performance teams that deliver exceptional experiences and create valuable opportunities for clients. In addition to his main role, he is the Director of Axsos Academy GmbH. In this role, he leads a dynamic German-Palestinian bootcamp designed to help young people enter the IT market and build a successful career.

Bernd Length

Bernd Länge has been working in the IT industry for over 20 years and advises clients and interested parties on cyber security issues as well as on the development and implementation of information security management and data protection. In this role, he acts as an external data protection and information security officer for clients. It is important to him to take a pragmatic approach and work closely with clients, partners and vendors to ensure that clients' enterprise security is up to date.

Martin Müller

As a technology enthusiast and committed leader, he has been helping companies in the IT sector to shape the future of work for over 20 years. Thanks to his quick thinking and ability to develop effective solutions, he is able to formulate a clear vision of what our future way of working will look like. Step by step, he overcomes challenges and drives us forward into the future. However, he does not accomplish these tasks alone. He has a competent team that he trusts completely and can rely on. Together they overcome every hurdle! Through positive, critical thinking, the second-best solution often leads to incremental success - after all, even an empire wasn't built in a day. This approach makes him unique in his role and he looks forward to working with you on the path to the future.

Rolf Stephan

His enthusiasm for information technology led Rolf to study computer science and graduate from the University of Karlsruhe, now the KIT / Karlsruhe Institute of Technology. Rolf has been working in the IT sector ever since and knows the industry inside out - both nationally and internationally. For more than 25 years, he has focused on international cooperation between experts across all cultures. He also pursued this approach in the first company he founded, AD Solutions AG, which quickly developed into a renowned international IT service provider with several branches in Germany, Switzerland, Austria and the USA. Rolf Stephan has been General Manager since 2010 and CEO of AXON IVY AG, headquartered in Switzerland, since 2021. He has been an investor, shareholder and Chairman of the Supervisory Board of Axsos AG since 2009.

Frank Müller

Frank is a passionate IT expert and visionary entrepreneur. He loves and believes in peace and freedom. For him, these values are more than just words. They are the result of great awareness, responsibility and a solid foundation. His foundation is his faith in Jesus and his unconditional love for people. Frank builds his great visions on this foundation, such as his commitment to peace in the Holy Land. He is not afraid to realize creative and unconventional ideas, such as founding a medium-sized company that spans four countries and cultures and offers its employees a great deal of freedom. Founding a bootcamp academy in the midst of the coronavirus pandemic is certainly one of these ventures. Through these efforts, Frank creates new innovations and added value for his customers and the people who travel with him. With more than 32 years of IT experience and 15 years as an entrepreneur, Frank helps other entrepreneurs focus on their core business and translate their needs into technology opportunities and implementations. His team and he can translate these requirements into a customized IT strategy, processes and technologies. Frank always has a heart for the people he supports and wants to encourage them to break new ground and develop their potential. Frank is open to exchanging ideas with people who see values not as CSR or marketing chatter, but as the basis of their actions. He seeks contact with people who want to change the world for the better. He also welcomes those who are looking for support from him or his team on their journey into the cloud, digitalization or the use of AI.