EVG - Membership Review

Make an appointment
Book a Webinar
  • Success Story

94% automated: Axsos digitizes the EVG's membership verification process

Client: Railway and Transport Union (EVG) Industry: Labor unions and advocacy Service Area: Digital processes and process automation

The Railway and Transport Union (EVG) supports its members with a wide range of social benefits. As these offerings expanded, the number of fund applications also rose steadily. Axsos helped the EVG fully digitize the membership verification process, making it possible to process 94% of all verifications automatically today. A project with measurable results: The ROI was achieved in just three months.

  • The Challenge

Rising application numbers, two systems, and a maximum administrative burden

Manual Membership Verification at the Limit

As EVG expanded its social benefits, the number of applications increased significantly. This led to a growing workload for case workers. The manual verification of membership for fund applications was particularly time-consuming, as it required the use of two separate applications operated by different companies.

Without automated verification logic, staff members had to manually review each application and switch between systems. This was not only prone to errors but also not scalable. As the number of applications grew, this would have required more staff in the long run without improving the actual quality of service.

The goal: to automate the testing process, reduce processing time, and increase efficiency without compromising the quality of the results.

  • The Solution

Rule-based validation logic with dynamic adaptation and a centralized process dashboard

Intelligent automation instead of manual case-by-case review

Axsos implemented a digital review process based on a smart set of rules that takes into account spelling variations and special cases. The solution is flexible enough to be dynamically adapted as new services or application types are added.

01

Rule-Based Automated Testing

The rule set automatically checks each application against defined criteria. It takes into account different spellings and variations that regularly led to errors during manual reviews.

02

Process Dashboard for Administrators

Using a central process dashboard, administrators can monitor the effectiveness of the review process in real time and optimize it as needed.

03

Data Exchange via Encrypted Web Services

Communication between the systems involved takes place via encrypted web services, supplemented by logins, encryption, and a firewall to ensure maximum data security.

04

Central Attribute Database

A central attribute database ensures the automatic synchronization of all relevant auxiliary data between the systems. This completely eliminates the need for redundant data maintenance.

  • The Implementation

Phased implementation, from the core process to full automation

Designed to be scalable to accommodate a steadily growing number of applications

The digital testing process was implemented in two clearly defined steps. First, the so-called “fair-weather” scenario enabled the automatic processing of 80% of the tests. In a second step, exceptions were integrated into the testing logic. Today, 94% of all tests are processed automatically.

To improve scalability, the core of the application was converted to a queue-based system. Requests are processed in an organized manner, rather than overloading the system during periods of high traffic. This made it possible to handle even significant traffic spikes without any issues, as demonstrated by the integration of an additional fund in October 2021, which increased the annual iterations to 320,000 in 2024.

  • Project Successes

94% automation, ROI in 3 months, and 320,000 iterations per year

01

94% automation

94% of all audits are processed fully automatically. Case workers now focus solely on the remaining exceptional cases.

02

ROI in 3 months

The return on investment was achieved just three months after implementation. The existing software could continue to be used, which avoided the need for additional investments.

03

320,000 iterations per year

Following the integration of additional funds in October 2021, the number of annual iterations rose to 320,000 in 2024. The system reliably handles this load.

  • The Conclusion

Targeted digitalization leads to sustainable efficiency gains and economic benefits

Axsos: A Reliable Partner for Scalable Process Automation

Thanks to the digitization of the membership review process, the EVG was able to significantly reduce its workload and substantially shorten the processing time for applications. Automation increased efficiency and noticeably improved service for members. The rapid return on investment underscores the project’s economic value.

Axsos has not only implemented a technical solution but has also built a future-proof, scalable process infrastructure that grows along with EVG’s needs. This example demonstrates how targeted digitalization creates sustainable efficiency gains and economic benefits.

Do you have any questions?
I'm here to help!

Axsos AG, Konrad-Zuse-Weg 1, 72555 Metzingen, 49 711 901196 440, www.axsos.de

Scroll up

Jamil Isayyed

Jamil is an experienced digital process professional, has a rich international background in the information technology and services industry spanning Germany, Greece and Palestine. He holds a Bachelor's degree in Computer Science and a Scrum Master certification from the Scrum Alliance with a focus on Computer Software Engineering. Jamil is passionate about leading and building high-performance teams that deliver exceptional experiences and create valuable opportunities for clients. In addition to his main role, he is the Director of Axsos Academy GmbH. In this role, he leads a dynamic German-Palestinian bootcamp designed to help young people enter the IT market and build a successful career.

Bernd Length

Bernd Länge has been working in the IT industry for over 20 years and advises clients and interested parties on cyber security issues as well as on the development and implementation of information security management and data protection. In this role, he acts as an external data protection and information security officer for clients. It is important to him to take a pragmatic approach and work closely with clients, partners and vendors to ensure that clients' enterprise security is up to date.

Martin Müller

As a technology enthusiast and committed leader, he has been helping companies in the IT sector to shape the future of work for over 20 years. Thanks to his quick thinking and ability to develop effective solutions, he is able to formulate a clear vision of what our future way of working will look like. Step by step, he overcomes challenges and drives us forward into the future. However, he does not accomplish these tasks alone. He has a competent team that he trusts completely and can rely on. Together they overcome every hurdle! Through positive, critical thinking, the second-best solution often leads to incremental success - after all, even an empire wasn't built in a day. This approach makes him unique in his role and he looks forward to working with you on the path to the future.

Rolf Stephan

His enthusiasm for information technology led Rolf to study computer science and graduate from the University of Karlsruhe, now the KIT / Karlsruhe Institute of Technology. Rolf has been working in the IT sector ever since and knows the industry inside out - both nationally and internationally. For more than 25 years, he has focused on international cooperation between experts across all cultures. He also pursued this approach in the first company he founded, AD Solutions AG, which quickly developed into a renowned international IT service provider with several branches in Germany, Switzerland, Austria and the USA. Rolf Stephan has been General Manager since 2010 and CEO of AXON IVY AG, headquartered in Switzerland, since 2021. He has been an investor, shareholder and Chairman of the Supervisory Board of Axsos AG since 2009.

Frank Müller

Frank is a passionate IT expert and visionary entrepreneur. He loves and believes in peace and freedom. For him, these values are more than just words. They are the result of great awareness, responsibility and a solid foundation. His foundation is his faith in Jesus and his unconditional love for people. Frank builds his great visions on this foundation, such as his commitment to peace in the Holy Land. He is not afraid to realize creative and unconventional ideas, such as founding a medium-sized company that spans four countries and cultures and offers its employees a great deal of freedom. Founding a bootcamp academy in the midst of the coronavirus pandemic is certainly one of these ventures. Through these efforts, Frank creates new innovations and added value for his customers and the people who travel with him. With more than 32 years of IT experience and 15 years as an entrepreneur, Frank helps other entrepreneurs focus on their core business and translate their needs into technology opportunities and implementations. His team and he can translate these requirements into a customized IT strategy, processes and technologies. Frank always has a heart for the people he supports and wants to encourage them to break new ground and develop their potential. Frank is open to exchanging ideas with people who see values not as CSR or marketing chatter, but as the basis of their actions. He seeks contact with people who want to change the world for the better. He also welcomes those who are looking for support from him or his team on their journey into the cloud, digitalization or the use of AI.