Digital Processes: We analyze, automate, and manage business processes—securely, scalably, and data-driven.

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  • Why Process Automation Is Key to Competitiveness Today

Digital Processes as the Foundation for Freedom and Growth

Digital processesare at the heart of modern business organization.Digitizing business processes not only improves efficiency but also creates opportunities for innovation, growth, and strategic decision-making.Axsos AGhelps organizations design their process landscape to be secure, scalable, and future-proof—from analysis and automation to long-term operation.

  • Definition, Objectives, and Key Components of Digital Processes

What We Do in the Area of Digital Processes

Digital processes aren't just about replacing manual tasks with software. They're about developing better ways of working —supported by the right business applications, automation, data, AI, and custom software.

At Axsos, we help companies analyze their existing workflows, identify opportunities for digital transformation, and implement practical solutions that improve speed, transparency, quality, and scalability. These include Microsoft Dynamics 365 business applications, Power Platform automation, Power BI dashboards, AI applications, chatbots, custom software, OpenStack development, portals, APIs, and system integrations.

Our goal is to create digital processes that are tailored to the company, can be integrated into existing systems, and deliver measurable operational value —from the initial process analysis and quick wins to scalable implementation and continuous improvement.

Skills

Interviews, Vulnerabilities, Process Mapping, Maturity Analysis, Digital Transformation Roadmap

Dynamics 365, CRM-related processes, operational workflows, business data, custom business logic

Power Automate, Power Apps, Approvals, Notifications, Document Automation, Workflow Optimization

Power BI, Dashboards, Reporting, KPIs, Forecasts, Management Visibility

AI assistants, chatbots, Copilot use cases, AI Builder, document understanding, knowledge search, process support

Portals, web applications, APIs, integrations, OpenStack solutions, custom business platforms

  • How Axsos AG Operates

Our Approach

01

Understand

We analyze existing processes, systems, roles, manual workarounds, and bottlenecks.

02

Rate

We identify opportunities for automation, data gaps, risks, and quick wins.

03

Prioritize

We evaluate initiatives based on their benefits, effort required, complexity, and strategic relevance.

04

Implement

We develop workflows, dashboards, portals, integrations, and service processes.

05

Implementation & Operation

We provide support for implementation, training, documentation, operation, and continuous improvement.

  • What Tools Make Digital Processes Truly Effective

From Process Analysis to Scalable Digital Solutions

Digital processes are effective when methods, technologies, and business objectives work together. Axsos begins by understanding the existing process landscape: Which processes are manual, slow, error-prone, or isolated? Based on this analysis, we identify opportunities for digitization and develop practical solutions that are tailored to the organization.

We analyze existing workflows, systems, roles, vulnerabilities, and data flows. The result is a clear overview of digital transformation opportunities, quick wins, priorities, and a realistic implementation roadmap.

We support business processes using Microsoft Dynamics 365 applications, including CRM-related processes, sales workflows, customer interactions, operational data, and integrated business logic.

Using Power Automate and Power Apps, we create workflows, approval processes, notifications, forms, and process applications that reduce manual effort and improve process reliability.

We integrate data from ERP, CRM, operational, and other systems into Power BI dashboards and reports. This provides transparency, KPI visibility, forecasting capabilities, and a better basis for decision-making.

We develop AI-powered solutions such as chatbots, internal assistants, document analysis, knowledge search, and process support applications. These solutions help teams access information more quickly and reduce repetitive tasks.

When standard platforms aren't enough, we develop custom digital solutions: customer portals, member portals, internal applications, APIs, integrations, and OpenStack software platforms tailored to specific business processes.

  • Railway and Transportation Union (EVG)

Secure data management that reduces the workload for members and staff

For a long time, the EVG managed member data manually via mail and email. This led to errors and delays. Axsos developed a secure digital member portal that allows members to manage their own data directly. Automatic validation reduces sources of error, and a complete change history ensures transparency. This significantly reduces the workload on administrative staff, freeing them up to focus on value-added tasks.

The Success Story
  • APCOA Deutschland GmbH

Modern Controlling Instead of Manual Spreadsheet Maintenance

APCOA’s controlling team was working with error-prone Excel reports and lacked standardized processes. Axsos implemented a complete Power BI environment and converted existing reports into automated dashboards. Recurring analyses now update automatically. The controlling team now has more time for strategic tasks rather than routine work and makes decisions based on transparent, standardized data processes.

The Success Story
  • Railway and Transportation Union (EVG)

94% automated: Membership verification with measurable results

Rising application volumes and manual verification processes across two systems were placing a significant burden on EVG’s case processing. Axsos implemented a rule-based, automated verification process using encrypted web services and a central process dashboard. Today, 94% of all verifications are handled automatically. The ROI was achieved in just three months. A scalable solution that grows with EVG’s needs.

The Success Story
  • Where Digital Processes and ITSM Deliver Tangible Value

Typical Use Cases for Digital Processes

Digital process transformation delivers value when it solves specific operational problems. Axsos helps organizations digitize workflows, integrate business applications, improve data visibility, and implement automation and AI where they create measurable value.

01

Approval & Workflow Automation

Requests, approvals, notifications, escalation paths, task assignment.

02

CRM & Business Application Processes

Dynamics 365 workflows, sales processes, customer interactions, operational data.

03

Reporting & Controlling

Power BI dashboards, KPIs, forecasts, ERP/CRM reporting.

04

Customer & Member Processes

Portals, validation workflows, self-service, case management, secure communication.

05

Document and Data Extraction

AI Builder, document classification, automatic extraction, structured data capture.

06

AI Assistants and Chatbots

Internal knowledge assistants, customer chatbots, guided service and process support.

07

Planning and Control

Capacity planning, procurement, inventory management, sales planning, operational performance monitoring.

08

Custom Digital Applications

Web applications, OpenStack development, APIs, integrations, internal tools.

  • From Strategy to Implementation with Axsos as Your Trusted Partner

Your Partner for Scalable Digital Business Processes

Axsos helps companies transform manual, siloed, and data-poor workflows into digital processes that are easier to manage, automate, measure, and improve.
From process analysis and business applications to automation, dashboards, AI solutions, portals, integrations, and custom software, we guide you every step of the way—from concept to implementation.

Start by creating a digital transformation roadmap and identify the opportunities with the greatest potential for your business.
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Jamil Isayyed

Jamil is an experienced digital process professional, has a rich international background in the information technology and services industry spanning Germany, Greece and Palestine. He holds a Bachelor's degree in Computer Science and a Scrum Master certification from the Scrum Alliance with a focus on Computer Software Engineering. Jamil is passionate about leading and building high-performance teams that deliver exceptional experiences and create valuable opportunities for clients. In addition to his main role, he is the Director of Axsos Academy GmbH. In this role, he leads a dynamic German-Palestinian bootcamp designed to help young people enter the IT market and build a successful career.

Bernd Length

Bernd Länge has been working in the IT industry for over 20 years and advises clients and interested parties on cyber security issues as well as on the development and implementation of information security management and data protection. In this role, he acts as an external data protection and information security officer for clients. It is important to him to take a pragmatic approach and work closely with clients, partners and vendors to ensure that clients' enterprise security is up to date.

Martin Müller

As a technology enthusiast and committed leader, he has been helping companies in the IT sector to shape the future of work for over 20 years. Thanks to his quick thinking and ability to develop effective solutions, he is able to formulate a clear vision of what our future way of working will look like. Step by step, he overcomes challenges and drives us forward into the future. However, he does not accomplish these tasks alone. He has a competent team that he trusts completely and can rely on. Together they overcome every hurdle! Through positive, critical thinking, the second-best solution often leads to incremental success - after all, even an empire wasn't built in a day. This approach makes him unique in his role and he looks forward to working with you on the path to the future.

Rolf Stephan

His enthusiasm for information technology led Rolf to study computer science and graduate from the University of Karlsruhe, now the KIT / Karlsruhe Institute of Technology. Rolf has been working in the IT sector ever since and knows the industry inside out - both nationally and internationally. For more than 25 years, he has focused on international cooperation between experts across all cultures. He also pursued this approach in the first company he founded, AD Solutions AG, which quickly developed into a renowned international IT service provider with several branches in Germany, Switzerland, Austria and the USA. Rolf Stephan has been General Manager since 2010 and CEO of AXON IVY AG, headquartered in Switzerland, since 2021. He has been an investor, shareholder and Chairman of the Supervisory Board of Axsos AG since 2009.

Frank Müller

Frank is a passionate IT expert and visionary entrepreneur. He loves and believes in peace and freedom. For him, these values are more than just words. They are the result of great awareness, responsibility and a solid foundation. His foundation is his faith in Jesus and his unconditional love for people. Frank builds his great visions on this foundation, such as his commitment to peace in the Holy Land. He is not afraid to realize creative and unconventional ideas, such as founding a medium-sized company that spans four countries and cultures and offers its employees a great deal of freedom. Founding a bootcamp academy in the midst of the coronavirus pandemic is certainly one of these ventures. Through these efforts, Frank creates new innovations and added value for his customers and the people who travel with him. With more than 32 years of IT experience and 15 years as an entrepreneur, Frank helps other entrepreneurs focus on their core business and translate their needs into technology opportunities and implementations. His team and he can translate these requirements into a customized IT strategy, processes and technologies. Frank always has a heart for the people he supports and wants to encourage them to break new ground and develop their potential. Frank is open to exchanging ideas with people who see values not as CSR or marketing chatter, but as the basis of their actions. He seeks contact with people who want to change the world for the better. He also welcomes those who are looking for support from him or his team on their journey into the cloud, digitalization or the use of AI.