EVG - Member Portal

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  • Success Story

Secure, up-to-date, self-managed: the EVG's digital member portal

Client: Railway and Transport Union (EVG) Industry: Labor unions and advocacy Service Area: Digital processes and secure web applications

The Railway and Transport Union (EVG) advocates for fair wages and safe working conditions. To fully engage and support its members, the EVG needs up-to-date and accurate membership data at all times. The previous data update process was error-prone, time-consuming, and placed an unnecessary burden on administrative staff. Axsos collaborated with the EVG to develop a digital member portal that automates, simplifies, and makes the administration process transparent.

  • The Challenge

Manual data changes via mail and email: slow, error-prone, and labor-intensive

When Outdated Processes Hinder Member Support

EVG’s member information changes regularly, whether due to address changes, new phone numbers, or career changes. The previous processes relied on manual processing via mail or email. This regularly led to delays, data entry errors, and a heavy administrative burden.

There was no central digital platform through which members could update their data directly and securely on their own. Without automated validation, incorrect or incomplete entries were commonplace. Staff members were tied up with routine manual work instead of focusing on value-added tasks.

  • The Solution

Secure self-service portal with automatic validation and change history

Members manage themselves; administrators retain control

Axsos developed a secure, web-based member portal that allows members to update their information directly and accurately, while streamlining administrative tasks to focus on what's essential.

01

Manual Data Entry

Members can update their information directly online without having to rely on snail mail or email. The self-service portal is intuitive to use and accessible at any time.

02

Automatic Validation

Intelligent validation mechanisms ensure that only correct and complete entries are accepted. Incorrect entries are rejected immediately.

03

Change History

All adjustments are documented with their submission and implementation dates. This complete traceability ensures transparency for both members and the administration.

04

Efficient Processing by Staff Members

Changes that do not require review are applied immediately. Data that requires review can be approved or rejected with a single click. This significantly reduces the amount of manual work.

  • The Implementation

Axon Ivy-based web application with a proven technology stack

Stable, secure, and scalable to meet the needs of a large labor union

The member portal was developed as a web application using the Axon Ivy process engine. The technology stack combines proven solutions with modern approaches, ensuring stable, future-proof operation.

  • Axon Ivy and JSF/PrimeFaces
    The Axon Ivy process engine forms the foundation. JSF and PrimeFaces provide a user-friendly interface with a consistent user experience.
  • Java, SOAP, and Microsoft SQL Server
    Server-side processing in Java, communication via SOAP interfaces, and reliable data storage on Microsoft SQL Server.
  • Automated Data Processes
    Validated changes are entered directly into the member database without any manual intermediate steps. Faster, more reliable, and more secure than any manual process.

The implementation was carried out in close coordination with EVG. Axsos oversaw the entire process, from requirements analysis to the go-live, and ensured that the portal optimally supports the organization’s actual workflows.

  • Project Successes

Fewer errors, faster processes, reduced administrative workload

01

Error Reduction

Validated inputs significantly reduce the number of incorrect or incomplete changes. Data quality improves over the long term.

02

Faster processing

Direct entry into the member database speeds up the entire process. Manual data entry is no longer necessary.

03

Reduced administrative burden

Manual data transfers are largely eliminated. This significantly reduces the workload for staff members, allowing them to focus on value-added tasks.

  • The Conclusion

Digital Data Management as the Foundation for Modern Member Services

Axsos: A Reliable Partner for Secure, User-Friendly Portal Solutions

With its new digital member portal, EVG has taken a decisive step toward more efficient and secure data management. Members benefit from a simple way to manage their accounts digitally, while the workload on administrative staff is reduced and sources of error are minimized.

With this solution, Axsos ensures greater transparency, speed, and data quality—a win for everyone involved. The technology used is scalable and provides a solid foundation for EVG’s next steps in digital transformation.

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Axsos AG, Konrad-Zuse-Weg 1, 72555 Metzingen, 49 711 901196 440, www.axsos.de

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Jamil Isayyed

Jamil is an experienced digital process professional, has a rich international background in the information technology and services industry spanning Germany, Greece and Palestine. He holds a Bachelor's degree in Computer Science and a Scrum Master certification from the Scrum Alliance with a focus on Computer Software Engineering. Jamil is passionate about leading and building high-performance teams that deliver exceptional experiences and create valuable opportunities for clients. In addition to his main role, he is the Director of Axsos Academy GmbH. In this role, he leads a dynamic German-Palestinian bootcamp designed to help young people enter the IT market and build a successful career.

Bernd Length

Bernd Länge has been working in the IT industry for over 20 years and advises clients and interested parties on cyber security issues as well as on the development and implementation of information security management and data protection. In this role, he acts as an external data protection and information security officer for clients. It is important to him to take a pragmatic approach and work closely with clients, partners and vendors to ensure that clients' enterprise security is up to date.

Martin Müller

As a technology enthusiast and committed leader, he has been helping companies in the IT sector to shape the future of work for over 20 years. Thanks to his quick thinking and ability to develop effective solutions, he is able to formulate a clear vision of what our future way of working will look like. Step by step, he overcomes challenges and drives us forward into the future. However, he does not accomplish these tasks alone. He has a competent team that he trusts completely and can rely on. Together they overcome every hurdle! Through positive, critical thinking, the second-best solution often leads to incremental success - after all, even an empire wasn't built in a day. This approach makes him unique in his role and he looks forward to working with you on the path to the future.

Rolf Stephan

His enthusiasm for information technology led Rolf to study computer science and graduate from the University of Karlsruhe, now the KIT / Karlsruhe Institute of Technology. Rolf has been working in the IT sector ever since and knows the industry inside out - both nationally and internationally. For more than 25 years, he has focused on international cooperation between experts across all cultures. He also pursued this approach in the first company he founded, AD Solutions AG, which quickly developed into a renowned international IT service provider with several branches in Germany, Switzerland, Austria and the USA. Rolf Stephan has been General Manager since 2010 and CEO of AXON IVY AG, headquartered in Switzerland, since 2021. He has been an investor, shareholder and Chairman of the Supervisory Board of Axsos AG since 2009.

Frank Müller

Frank is a passionate IT expert and visionary entrepreneur. He loves and believes in peace and freedom. For him, these values are more than just words. They are the result of great awareness, responsibility and a solid foundation. His foundation is his faith in Jesus and his unconditional love for people. Frank builds his great visions on this foundation, such as his commitment to peace in the Holy Land. He is not afraid to realize creative and unconventional ideas, such as founding a medium-sized company that spans four countries and cultures and offers its employees a great deal of freedom. Founding a bootcamp academy in the midst of the coronavirus pandemic is certainly one of these ventures. Through these efforts, Frank creates new innovations and added value for his customers and the people who travel with him. With more than 32 years of IT experience and 15 years as an entrepreneur, Frank helps other entrepreneurs focus on their core business and translate their needs into technology opportunities and implementations. His team and he can translate these requirements into a customized IT strategy, processes and technologies. Frank always has a heart for the people he supports and wants to encourage them to break new ground and develop their potential. Frank is open to exchanging ideas with people who see values not as CSR or marketing chatter, but as the basis of their actions. He seeks contact with people who want to change the world for the better. He also welcomes those who are looking for support from him or his team on their journey into the cloud, digitalization or the use of AI.